Privacy Policy

On The Way Holistics ("we", "us") is a South African wellness brand operated by Jaydon Williams, based at 75 Kent Crescent, Saxonsea, Cape Town, 7349, South Africa. We are the responsible party for the personal information you share with us, and we handle it in accordance with the Protection of Personal Information Act (POPIA).

We only collect what we need to serve you well:

• Contact and delivery details — your name, email address, phone number and delivery address.
• Order information — the products you buy, order history and communication with us.
• Member account details — if you join The Movement, your account credentials, points, tier and activity.
• Payment information — handled securely by our payment processor; we do not store your full card details.
• Usage data — basic analytics about how you use our website, including cookies and marketing pixels.

• To process, fulfil and deliver your orders.
• To manage your member account, points and rewards.
• To respond to your questions and provide customer support.
• To send you updates and marketing, only where you have opted in, which you can unsubscribe from at any time.
• To improve our website, products and service.
• To meet our legal and accounting obligations.

We do not sell your personal information. We share it only with trusted service providers who help us run the business, such as our e-commerce and payment platform (Shopify), our couriers for delivery, and our email and analytics providers. These partners are only permitted to use your information to provide their service to us.

Our website uses cookies and similar technologies, including the Meta Pixel, to keep the site working, remember your cart, and understand and improve how our marketing performs. You can control cookies through your browser settings.

We take reasonable technical and organisational steps to keep your information secure. Payments are processed over encrypted, secure connections. We keep your information only for as long as needed to provide our service and to meet legal requirements, after which it is securely deleted or anonymised.

You have the right to access the personal information we hold about you, to ask us to correct or update it, to withdraw your consent to marketing, and to request that we delete your information where we are not required to keep it.

To exercise any of these rights, email us at hello@onthewayholistics.com.